MOD Agency wins major US award for its Joint Personnel Administration System for the UK Armed Forces — Press Release

by: Matthew Potter
February 28, 2011

Category: Business Line, Companies, HP, IT, logistics, medicine | RSS 2.0

MOD Agency wins major US award for its Joint Personnel Administration System for the UK Armed Forces

The Service Personnel and Veterans Agency (SPVA) has won a major award at the prestigious 2011 ‘Human Capital Management in Defence’ (HCMD) awards held in Arlington, Virginia on 16 February.

Beating off strong US competition, SPVA won the main award for its implementation of the Joint Personnel Administration (JPA) System for the United Kingdom’s Armed Forces.

The award recognises the success of the outsourcing relationship within SPVA between the UK Ministry of Defence and HP Enterprise Services that started in November 1997, and included the successful introduction of JPA in 2006. JPA has revolutionised Armed Forces’ pay and personnel administration, bringing together the Royal Navy, Army and RAF onto one system, allowing users to update details themselves and providing one dedicated contact centre for help and support. It also delivered savings to the MOD in excess of £200 million in its first three years of operation

SPVA Chief Executive Kathy Barnes is delighted with the award:

“ I am very proud of what the staff in SPVA have achieved and this is external recognition for everyone in the Agency – MOD Civil Servants, Military Personnel and HP staff and the way we have all adapted and worked together over the last few years. It reflects the success of our partnering relationship with HP and reinforces the value of our internal ‘One Team’ approach to working across different sites and organisations to deliver excellent customer service to our many customers – the UK’s Armed Forces personnel, veterans and their dependents.”

HP Account Executive Paul Couch, said:

“The award highlights the strength of our partnering relationship with the MOD, and our deep knowledge of Armed Forces HR. It reinforces the innovation and experience that HP brings to the table to improve service, generate savings and implement value for money solutions. With SPVA and through JPA, we have demonstrated what can be achieved in the shared services arena and are looking to use this as a foundation for helping the Government to achieve similar benefits in other areas.”

This is the fifth year of the HCMD Awards which have been established to honour, recognise, and promote successful human capital initiatives implemented throughout the Department of Defense and Federal Government. The Awards are also an opportunity to recognise individuals and teams who have made a significant contribution to progressing human capital management.

For the second year in a row, the HCMD Awards received over 35 nominations. “The judges really had their work cut out for them this year,” commented Lisa Ringlen, executive director of the HCMD program. “There were so many strong programs nominated in each category.”

This year’s nominations came from offices and programs from across the US federal government, representing the Army, Navy, Air Force, Coast Guard, DISA, the IRS, Dept. of Energy, the National Park Service and the US Postal Service. SPVA was the only non US organisation to be nominated, which makes its achievement all the more remarkable

This success follows two other impressive awards received last year by SPVA and HP from the Shared Services Outsourcing Network. Last year’s success was at the ‘Shared Services Outsourcing Network (SSON) 2010 Industry Awards, in Edinburgh in May. The Agency first won the award for ‘Best Mature Outsourced Services Delivery’ for its management of the UK Forces’ Joint Personnel Administration (JPA) system. It then went on to beat organisations from across Europe, the Middle-East and Africa to win the highest accolade of the night -the ‘Winner of Winners’ award.

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